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SQL Query to show the CMDB Dataclasses and assoicated SQL Tables
select distinct vi.name as [Data Class] ,dc.DataTableName as [SQL table] ,dc.MultiRow ,p.Name as Solution , p.Description from ResourceUpdateSummary rs--...
View ArticleEndpoint Management Luncheon at Vision 2014
Attention Endpoint Management customers attending Vision!Please join us for lunch on Tuesday, May 6 and Wednesday, May 7 during Vision Las Vegas 2014.We are inviting all Endpoint Management customers...
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Enhance your visibility and reporting of your ITSM
Having trouble getting what you want out of your ITSM reporting tools? MetriX Dashboards offer IT management consoles real-time visibility into a number of pre-defined Key Performance Indicators,...
View ArticleTo Customize or not to Customize - that is the Question!
From both inside and outside - how to make the product work for you and STILL get good support! I've had over 10 years experience each in Consulting, and in Support, as well as another 2-3 as a local...
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Process Meets Technology series WEBCAST
Deployment Solution 7.5 Why now is the right time to upgrade! For years people have asked "Why did Symantec destroy DS 6.9 with DS 7.1? Do I have to upgrade? Should I?" Answers: We don't know, No,...
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Long Execution times working with RMV_Installed_File_Inventory View on...
A Query With A Bad View.. A couple days ago, a colleage brought our SQL Server to it's knees using a the RMV_Installed_File_Inventory view. He just wanted to look at some file versions and paths, so...
View ArticleQuick SQL: linking command lines to command line types
Sometimes you may need to report information based on command line types, you know the 'install', 'uninstall', 'Custom', 'Repair' etc.But how do you get this information out of the Symantec CMDB. Today...
View ArticlePatch Automation Reporting
Patch Automation reporting This is a basic way to setup a monthly automation report for Patch management for new bulletins downloaded by the SMP.1.) Create a new shared schedule relative to the MS...
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Firewall Auditing Script.... HTML output progress...
A little while ago, I wrote a script which aimed to make the documentation of our Windows firewalls a bit easier. Ideally I wanted something which could be nicely cut-and-pasted into some server...
View ArticleIf you use Altiris DS6.9 you need to read this
Twitter Card Style: summary This issues raised in *this* thread are now out-of-date and inaccurate.Please read the detailed blog on this issue by DS Product Manager David Evans, which superscedes my...
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How to set the right SLA Level for a component from the Set SLA Editor dialog...
Twitter Card Style: summary From the following Set SLA Editor dialog box:When you configure the component values for SLA Level (Level), use the value provided in the parenthesis of the SLA Level...
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DAgent Application Crashes GSS3HF1-Environmental Cause?
We've been testing out GSS3HF1 and we're seeing here an apparently random peculiarity with DAgent crashes. Machines when booting into WinPE5 will just sometimes have an agent crash as shown below,We've...
View ArticleConnect is Celebrating SysAdmin Appreciation Day, July 31!
Twitter Card Style: summary We're celebrating SysAdmin Appreciation Day on Connect! See what's happening by visiting the official blog post:Happy SysAdmin (System Administrator) Appreciation...
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How to delete Multiple Hierarchy Category in ServiceDesk
Use this Workflow when importing incorrectly several categories in ServiceDesk This article aims to help correct the problem when a technical matter a new category in ServiceDesk and the file is...
View ArticleSymantec's Undiscovered Country
Last week the Trusted Advisors visited Symantec at their Mountain View Headquarters in California.It was an important meeting for the TAs. Symantec has for half a decade been stumbling through a...
View ArticleScript to patch Install.wim
In order to leave a sustainable OS image I like to fully automate the image creation process, starting with a known untouched OS DVD image and ending with a fully formed sysprepped image at the end....
View ArticleMisc Scripted OS install tweaks
As part of our standard scripted install I have a number of simple scripts to help with tasks such as patching and hardening the image.Quite a few of you will have your images subject to Security scans...
View ArticleAdvanced Technician Feeder Form has Incorrect AdLoginName variable mapped...
The ProblemWhen Using Servicedesk, I wanted to add some primary contact information on the Advanced Tech Feeder form, in some open space on the form. The form does not by default render info like...
View ArticleProblems Upgrading to Servicedesk 7.6
After downloading and installing the 7.6 Upgrade for Servicedesk, while attempting to login to the Processmanager portal, the following error popped upServer Error in '/ProcessManager' Application....
View ArticleUsing the Save Path of the Approve/Deny Change Plan Form does not Properly...
Change Management 7.6, when using the Approve/Deny Change Plan form, has recently added functionality to display configured change request planned start dates and estimated end dates. It now displays...
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